{
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  "job_title": "Business Analyst Salesforce (Marketing/Data OR Service)",
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  "job_country": "DE",
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  "employer_name": "Michael Page",
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  "job_posted_at": "vor 8 Tagen",
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  "job_description": "Are you ready to be a core Business Analyst of a global digital transformation? In the project of scaling the CRM ecosystem we're looking for two high-impact Salesforce Business Analysts to join our client's team working in a Hybrid mode from their Bad Homburg offices.\n\nWhether you are a master of Service Excellence OR Data-Driven Marketing, these roles offer the chance to own the functional evolution of a global platform. We don't just looks for someone who can configure a field, we need a process-orientated partners who can bridge the gap between business needs and technical brilliance.\n\nThe Mission: What You’ll Do:\n\nWhile both roles focus on driving adoption and harmonizing global processes, you will specialize in one of two critical streams:\n\nCommon Responsibilities for Both Roles:\n• Process Architecture: Map and harmonize end-to-end business processes, translating complex needs into actionable epics, features, and user stories.\n• Platform Configuration: Hands-on configuration and validation within the Salesforce ecosystem to ensure scalable, best-practice solutions.\n• Global Rollout & Support: Lead discovery workshops, localizations, and training sessions; providing \"hypercare\" to ensure smooth transitions for global teams.\n• Data Stewardship: Maintain high data quality and reporting foundations to drive operational insights and measurable KPI tracking.\n• Collaboration: Partner with IT and local admins to ensure technical solutions align with global strategic goals.\n\nRole 1: The Service & Field Operations Specialist\n• Focus: Service Cloud and Salesforce Field Service.\n• Impact: Own the evolution of omni-channel service and efficient field operations (including Agentforce for Life Sciences).\n• KPIs: Drive improvements in critical metrics like SLA, First-Time Fix (FTF), and Mean Time to Repair (MTTR).\n\nRole 2: The Marketing & Data Engagement Specialist\n• Focus: Salesforce Marketing Cloud and Salesforce Data Cloud.\n• Impact: Enable harmonized, data-driven customer engagement at scale.\n• Strategy: Collaborate with IT on scalable solution designs that turn data into meaningful customer journeys.\n\nThe Profile: What You Bring:\n\nCore Requirements (Must-Haves for Both):\n• Education: University degree in Business Administration, Economics, or a related field.\n• Salesforce Expertise: Minimum of 2 years as a Salesforce BA/Admin.\n• Core Certification: Salesforce Administrator Certification is required.\n• Toolkit: Proficiency with Jira/Confluence and strong stakeholder/project management skills.\n\nSpecialized Qualifications:\n• For the Service Role: Certifications in Service Cloud and/or Field Service.\n• Salesforce Business Analyst certification is a strong plus.\n• For the Marketing/Data Role: Preference for certifications in Marketing Cloud, Data Cloud, or Salesforce Business Analyst.\n\nWhy Join?\n\nYou’ll be at the centre of a global rollout, influencing how to interact with customers across the globe. If you are a proactive problem-solver who thrives in an international environment, we want to hear from you.",
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  "employer_website": "https://www.michaelpage.com",
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  "job_employment_type": "Vollzeit",
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  "job_posted_at_timestamp": 1773360000,
  "job_posted_at_datetime_utc": "2026-03-13T00:00:00.000Z"
}