{
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  "job_title": "Business Analyst – Global CRM Transformation (Marketing/Data OR Service)",
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  "job_country": "DE",
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  "employer_name": "Michael Page",
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  "job_posted_at": "vor 1 Tag",
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  "job_description": "Are you a business-driven Business Analyst ready to lead a global digital transformation?\n\nAs we scale a harmonized global CRM ecosystem, we are looking for two high-impact Business Analysts to join our client's team. Whether your expertise lies in Service Excellence OR Data-Driven Marketing, these roles offer the chance to own the functional evolution of a global commercial platform.\n\nWe look for a true process-oriented partners who confidently bridge the gap between business needs and IT execution.\n\nThe Mission:\n\nWhile both roles focus on driving adoption and harmonizing global processes, you will specialize in one of two critical streams.\n\nCommon Responsibilities for Both Roles:\n• Process Ownership: Map, design, and harmonize end-to-end business processes, maintaining clear ownership of requirements engineering and decision facilitation.\n• Senior Stakeholder Management: Operate confidently with senior business leaders in a complex, global setup to drive alignment between global strategy and regional execution.\n• Business-to-IT Translation: Translate complex, strategic business needs into actionable requirements for the IT and development teams.\n• Global Rollout & Support: Lead discovery workshops, localization efforts, and training sessions, ensuring smooth transitions and high adoption rates for international teams.\n\nRole 1: The Service & Field Operations Specialist\n• Focus: Optimizing omni-channel customer service and global field operations.\n• Impact: Drive improvements in critical business metrics like Service Level Agreements (SLA), First-Time Fix (FTF), and Mean Time to Repair (MTTR).\n\nRole 2: The Marketing & Data Engagement Specialist\n• Focus: Architecting global customer engagement streams and commercial ecosystems.\n• Impact: Enable harmonized, data-driven customer journeys at scale, establishing the reporting foundations needed for commercial excellence.\n\nThe Profile: What You Bring\n\nCore Requirements:\n• The BA DNA: Strong, proven experience as a business-oriented Business Analyst, with a clear focus on process design and requirements engineering.\n• Stakeholder Mastery: Proven ability to manage, challenge, and guide stakeholders at a senior/global level within an international corporate environment.\n• Communication: Fluency in English (our global business language) and a sufficient level of German to operate effectively in our local environment.\n• Education: University degree in Business Administration, Economics, or a related field.\n\nThe \"Nice-to-Haves\" (Not Mandatory):\n• CRM/Salesforce Knowledge: While your core identity must be a Business Analyst, any familiarity with the Salesforce ecosystem (Service Cloud, Field Service, Marketing Cloud, or Data Cloud) is a strong plus. Note: We value your BA skills over technical certifications.\n\nWhy Join?\n\nYou will be at the center of a global rollout, influencing how a Life Sciences leader interacts with customers across the globe. We recognize top talent and are open to discussing highly flexible hybrid models for the right candidate, our offices are located in Frankfurt/Bad Homburg area.\n\nIf you are a proactive problem-solver who thrives on complex business challenges, we want to hear from you.",
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  "employer_website": "https://www.michaelpage.com",
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  "job_employment_type": "Vollzeit",
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  "job_posted_at_timestamp": 1773964800,
  "job_posted_at_datetime_utc": "2026-03-20T00:00:00.000Z"
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