IT Helpdesk Support Analyst (Immediate Start)
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Permanent Hours: 37.5 per week 8am - 4pm (Monday to Friday) Salary: £27,000 - £34,000 depending on experience Polytec are looking for a proactive IT Support Technician for our client based just north of Cambridge. The successful candidate will deliver 1st and 2nd line support to around 80 users working both on-site and remotely. This hands-on role focuses on supporting end users, maintaining IT systems and devices, and assisting with day-to-day IT operations while working closely with the internal IT team. Provide 1st/2nd line IT support for hardware, software and user issues • Support Microsoft 365 applications including Teams, Outlook, Word, Excel, PowerPoint and SharePoint • Configure and manage laptops, desktops and Android devices • Administer user accounts in a hybrid cloud environment and support Exchange Online • Assist with network patching, backup management, CRM support and VoIP troubleshooting 2-3 years' experience in an IT support or service desk role - Relevant IT qualification or certifications (Microsoft, CompTIA, Cisco) desirable Experience with Linux systems • Familiarity with Cyber Essentials security standards • Understanding of ITIL processes Please contact us as soon as possible for more details or apply below
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| Query | Country | Status | Response ms | Created |
|---|---|---|---|---|
| IT Helpdesk Support Analyst (Immediate Start) | fallback | 519 | 2026-03-21 20:49 | |
| graduate data analyst in Cambridge | gb | processed | 12058 | 2026-03-21 16:47 |
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"job_description": "Permanent\nHours: 37.5 per week 8am - 4pm (Monday to Friday)\nSalary: £27,000 - £34,000 depending on experience\nPolytec are looking for a proactive IT Support Technician for our client based just north of Cambridge. The successful candidate will deliver 1st and 2nd line support to around 80 users working both on-site and remotely. This hands-on role focuses on supporting end users, maintaining IT systems and devices, and assisting with day-to-day IT operations while working closely with the internal IT team.\n\nProvide 1st/2nd line IT support for hardware, software and user issues\n• Support Microsoft 365 applications including Teams, Outlook, Word, Excel, PowerPoint and SharePoint\n• Configure and manage laptops, desktops and Android devices\n• Administer user accounts in a hybrid cloud environment and support Exchange Online\n• Assist with network patching, backup management, CRM support and VoIP troubleshooting\n\n2-3 years' experience in an IT support or service desk role\n- Relevant IT qualification or certifications (Microsoft, CompTIA, Cisco) desirable\n\nExperience with Linux systems\n• Familiarity with Cyber Essentials security standards\n• Understanding of ITIL processes\n\nPlease contact us as soon as possible for more details or apply below",
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