{
  "job_id": "KL1kWUzI4LGjWpaAAAAAAA==",
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  "job_title": "Desktop Support Analyst (6 months FTC)",
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  "job_country": "GB",
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  "job_latitude": 53.8007554,
  "job_location": "Leeds",
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      "publisher": "Quality Contracts",
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  "employer_name": "ITV",
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  "job_posted_at": "4 days ago",
  "job_publisher": "LinkedIn",
  "job_apply_link": "https://uk.linkedin.com/jobs/view/desktop-support-analyst-6-months-ftc-at-itv-4386750140?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic",
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  "job_description": "Contract Type: Fixed Term Full Time\n\nSalary: £35,000 to £40,000\n\nWorkplace: Leeds - 5 days a week in the office - Monday to Friday.\n\nClosing Date: 30th March 2026\n\nThe tea\n\nm\nITV is the biggest commercial television network in the UK. Behind every famous face, there are hundreds of others, all doing their bit to make things happen. We love telly, we’re passionate about content and most importantly we understand our audiences. As a growing international company, we’re commercially minded and have a global focus. We’re all about pushing the boundaries and being innovativ\n\ne.\nWorkplace Technology is a pivotal department within ITV, they provide us with all the tools to do our jobs efficiently and successfully. The department is forever innovating to ensure that ITV employees have the best systems and tools availab\n\nle.\nThe role will require you to work collaboratively with other Workplace Technology teams to resolve incidents and deliver on requests. You will be brought on the journey to deliver the Workplace Technology strategy and roadmap which will provide ample opportunity for your own personal growth and development. This will represent a great opportunity for someone looking to take the next step with their career. We are looking for a self starter who will have the drive and passion to reach new heig\n\nhts.\nThe\n\nrole\nThe Techzone core analyst works in the ITV hub offices across the UK. They provide a face to face technical troubleshooting and fix service as a drop-in facility for colleagues on site. This role is to provide first and second line support directly to colleagues in a professional and friendly manner; the key aim being to provide a fix to the issue at initial contact and failing that, take ownership of the issue and work with the relevant support channels whilst maintaining regular communications with the colleague until res\n\nolved.\nThe TechZone team will also regularly support colleagues who are not on their site, providing the same levels of support re\n\nmotely.\nThe successful applicant will be required to respond to complex problems by proactively investigating root cause, whilst if necessary delivering workaround for business continuity and ultimately a permanent resolution. The main responsibilit\n• ies are:\nTake ownership of the issue and provide regular communication of the progress of investigations and planned solutions to customers, whilst managing their level of exp\n• ectation.Drive to maximise issue resolution at first point of contact in the “t\n• echzone”.The role holder would be expected to develop a comprehensive knowledge of the ITVs technology standards and pr\n• ocedures.Working closely with the on-shore and off-shore infrastructure/service desk teams to provide second line technical support, ensuring assigned calls are responded to, diagnosed and resolved swiftly and effectively in line with operational and service level agreements. Ensure outstanding calls are regularly updated to reflect thei\n• r status.On-site interface for key third parties support teams for incident re\n• solution.Work collaboratively with other on site technical supp\n• ort teamsInvestigate cause and take responsibility to provide analysis of reported recurring or persistent\n• problems.Create standard documentation on problem resolution, fixes and updating the technical knowledge base, liaising with the service desk and other teams as\n• required.Identify appropriate solutions to resolve service incidents and\n• requests.Assist remote support teams with incident resolution for any onsite\n• devices.Update online familiarisation, FAQ’ and “how to” guides and training\n• material.Keep abreast of trends in technology and its application to understand current best practice, possible alternative solutions and to support technical eva\n• luations.Support maintenance, updates and enhancements to work inst\n• ructions.Remotely support “priority” incidents at other ITV offices as part of an enhanced priority support\n• channel.Take ownership of incidents and see them through to completion with assistance from other members of\n• the teamTroubleshoot, support and provide information to assist in incident re\n• solution.Able to translate technical implementations into business friendly explanations and to demo funct\n• ionality.Encourage and foster feedback from stakeholders a\n• nd peers.Contribute towards documentation and process\n• creation.Create material to allow end-users to se\n• lf-serve.Develop skills in automation to support the broader\n• WPT team.Work with the Operations Manager to document current issues and contribute towards resolution or process\n• creation.Identify areas for personal development which will contribute towards the overall success of\n• the team.Learn a department appropriate scripting\n• language.Develop understanding of the Agile way of\n• working.Assist the Business Analysts with requirements g\n• athering.Perform data analysis using Looker Studio and Googl\n\ne Sheets.\nSkills you’ll need (minimum\n• criteria)\nIn-depth, hands on ‘problem solving’ expertise of a wide variety of user hardware especially Apple Devices and some Windows PCs including desktops, laptops, iPhones, iPads, Multi-Function Printers (MFP) and other peripher\n• al devices.A good understanding of structured cabling or Wi-Fi connectivity e.g. Cisco routers, switches, Wireless Access Points (WAP) and manag\n• ed cabling.In-depth, hands on ‘problem solving’ expertise in a corporate platform and application delivery. e.g. Citrix client, Google Workspace applications and MS Of\n• fice suite.Certified Diagnostic Engineer status with a primary manufacturer e.g. Apple, HP,\n• Dell, etc.Experience using ITSM toolsets like ServiceNow would be ad\n• vantageous.Experience of IT operations support in a media, broadcast and/or TV production environment ad\n• vantageous.Experience of working with on-shore and off-shore infrastructure/service desk teams for problems that affect the desktop, server or network operating systems\n\nwithin SLA.\nOther things we’re looking for (k\n• ey criteria)\nPassionate abo\n• ut technologyUnderstanding of the importance of\n• cybersecurityProactive, s\n• elf motivatedGood technical, troubleshooting and anal\n• ytical skillsUser exper\n• ience focusedDemonstrable ability to effectively prioritise and execute tasks in a high-pressure environmen\n• t is crucial.Know\n• ledge of ITILExcellent organisa\n• tional skillsExcellent written and\n• verbal skillsMedia industry experience preferred but\n• not essentialCollaborative worker, able to function as part of a team, as well as work on tasks i\n\nndependently.",
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  "job_employment_type": "Contractor",
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  "job_posted_at_timestamp": 1773705600,
  "job_posted_at_datetime_utc": "2026-03-17T00:00:00.000Z"
}