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  "job_id": "tDbFKCd4MTPGmAJTAAAAAA==",
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  "job_title": "Senior Customer Insight Analyst",
  "job_salary": null,
  "job_country": "GB",
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  "employer_name": "Aubay UK",
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  "job_posted_at": "8 days ago",
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  "job_description": "Role Summary\n\nAubay is seeking a Senior Commercial Analyst for their client, a leading finance provider partnering with major UK retailers. This role sits at the centre of the client’s commercial and data strategy, driving value through pricing optimisation, experimentation, and insight‑led decision‑making. Acting as a Data Product Owner, you will oversee the development of high‑impact data products, enhance profit quality, and shape the analytical roadmap that supports both commercial performance and customer outcomes. Reporting directly to the CEO, you will work closely with senior stakeholders, commercial directors, and partner teams to influence strategy and deliver measurable impact.\n\nYou will lead a multidisciplinary analytics team to modernise BI capabilities—from Excel to Tableau—build advanced dashboards, segmentation systems, and experimentation frameworks, and strengthen the full credit lifecycle across digital and in‑store journeys. As a key representative in joint governance forums with the client’s retail partners, you will champion data quality, promote analytical best practices, and ensure all initiatives meet Consumer Duty, FCA, and conduct‑related requirements. This position is both strategic and hands‑on, offering the opportunity to shape commercial outcomes and drive transformation within a high‑visibility partnership environment.\n\nRequired Skills and Experience\n\n1. Pricing Optimisation & Commercial Impact\n• Own pricing strategy across APR tiers, promotional constructs, and eligibility rules.\n• Run pricing experiments with robust statistical frameworks and clear guardrails.\n• Drive measurable uplift in sales, NBI, acceptance rates, and customer value.\n\n2. Experimentation & Measurement\n• Build and govern a joint test and learn operating model.\n• Lead A/B and multivariate testing across store, web and app journeys.\n• Standardise metrics, instrumentation, measurement, and read-out cadences.\n\n3. Credit Sales Growth\n• Improve the full credit funnel: application → approval → conversion → activation → repeat spend.\n• Deliver a roadmap of test-driven improvements across digital journeys, store experience, and CLM/CRM.\n\n4. Insight Products & Data Foundations\n• Develop high impact dashboards, scorecards, and segmentation systems.\n• Leverage the BNPP × Partner Data Hub to produce actionable, partner ready insight.\n• Champion data quality, definitions, and analytical enablement across teams.\n\n5 Leadership & Cross Functional Influence\n• Lead a multi-disciplinary team across insight, analytics, and experimentation.\n• Shape decisions across Commercial, Product, Digital, Risk, and Fin Prom.\n• Operate within joint Partner governance forums to land change quickly and safely.\n\n6. Risk, Conduct & Compliance\n• Ensure all initiatives meet Consumer Duty, FCA, affordability, and Fin Prom requirements.\n• Maintain full auditability of pricing and experiment decisions.\n\nDesired Skills and Experience\n• Experience across both B2B and B2C commercial environments.\n• Ability to identify and evaluate new partnerships, customer propositions, and commercially viable price points.\n• Capability to align analytics with marketing strategy to maximise customer and partner value.\n• Strong stakeholder engagement skills, suitable for high visibility conversations with leaders such as Daran and Marcus.\n• Comfortable supporting and driving a full organisational uplift in reporting, insight generation, and data driven decision making.\n\nKey Role Responsibilities\n• Senior leadership in Insights/Analytics within retail credit, fintech, or retail partnerships. Deep expertise in pricing, experimentation, and statistical methods.\n• Strong SQL; working knowledge of Python; experience with BI tools.\n• Proven ability to influence senior stakeholders and navigate complex governance.\n• Desirable\n• Experience with risk-based pricing, elasticity modelling, and CLM optimisation.\n• Familiarity with SAS environments and shared data-hub operating models.\n• Knowledge of FCA, Consumer Duty, affordability and responsible lending frameworks.\n• Strong background in Data Science, with the ability to translate analytical output into commercial action.\n• Improve the quality of profit through insight driven decision making.\n• Lead and manage a high performing team, reporting directly to the CEO.\n• Excellent communication skills, with the ability to influence senior stakeholders internally and externally, including Commercial Directors.\n• Maintain strong partner relationships, particularly with a retail client, ensuring aligned commercial and analytical priorities.\n• Own and deliver commercial requirements that support partner growth.\n• Demonstrate awareness of Consumer Duty and its implications for customer outcomes and regulatory standards.\n• Support marketing teams by leveraging data to improve customer experience and commercial performance for Currys.\n• Drive BI modernisation by leading the transition from Excel based reporting to Tableau.\n• Proficiency in Excel and Tableau.\n\nAbout Aubay UK – Ahead of Innovation!\n\nAubay UK is a recognised InSourcing Partner for client-side deployment delivered across London. Our team, based in Canary Wharf, specialises in hiring IT professionals within London’s Energy and FinTech sectors, helping our clients to expand their operations with top-tier talent who are experts in their fields. We work exclusively with clients who are globally recognized as Energy Super Majors/Financial Services and innovative FinTech players.\n\nAubay UK is the most recently started branch of Aubay Group. Aubay Group is an international Digital Services Company, listed on a Euronext Stock Exchange, who have been operating for 25 years in the European market and working alongside some of the biggest names in the Banking, Finance, Insurance, Energy, IT/Digital, Manufacturing, Transport and Telecoms sectors. With over 7,800 employees across 7 countries and 16 offices in England, France, Belgium, Luxembourg, Italy, Spain, and Portugal, Aubay Group generated revenues of €513 million in 2022.\n\nOur Client\n\nOur client is a leading finance provider in the UK and Europe and is part of one of the world’s largest financial entities. In this fast paced digital first world, our client provides responsible consumer finance solutions in a B2B and B2C capacity and offer a variety of creative strategies and adaptable lending choices that convert aspirations into reality. Their vision is to be a driver of positive change and to provide helpful and affordable finance options that customers can trust and use every day.\n\nOver the last 50 years, our client has built a portfolio of over 27 million clients and employs more than 20,000 employees globally – with a team of around 700 here in the UK. With their firm focus on creating a leading working environment with a strong emphasis on inclusivity and CSR, our client has been recognized as one of the top employers in the UK for three consecutive years.\n\nApply via our website - www.aubay.co.uk\n\nThis role requires you to be based in the UK and have the right to work in the UK.\n\nAubay UK is proud to be an equal opportunity employer. All aspects of employment decisions will be based on merit, competence, performance, and business needs.",
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  "job_posted_at_timestamp": 1773360000,
  "job_posted_at_datetime_utc": "2026-03-13T00:00:00.000Z"
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