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  "job_description": "Location:\n\nHybrid Manchester\n\nType\n\nFull-time\n\nSalary\n\nUp to £40,000 depending on experience\n\nJoin us at Focus Group and help shape the future of AI-powered customer experiences.\n\nAbout The Role\n\nWe’re looking for a bright and enthusiastic Graduate Developer. As a Customer AI Implementation Engineer you will design and deliver tailored customer experience (CX) solutions using our cutting-edge AI tools. This is a hybrid role combining customer-facing consultancy with hands-on technical implementation. You’ll be the bridge between clients, project managers, and product teams—ensuring every solution is optimised, integrated, and ready to deliver real value.\n\nWhat You’ll Do\n• Build and customise AI-driven solutions for our clients.\n• Translate customer goals into scalable technical designs.\n• Spend ~50% of your time engaging directly with customers—workshops, reviews, and troubleshooting.\n• Develop secure integrations using Python, C++, REST APIs, and supporting technologies.\n• Provide ongoing support and optimisation for existing solutions.\n• Collaborate with sales and product teams to shape future features.\n\nWhat We’re Looking For\n• Strong Python and C++ skills and experience with REST APIs.\n• Excellent communication—able to explain technical concepts clearly.\n• A proactive, solution-oriented mindset with a passion for delivering customer value.\n• Ability to manage multiple projects and work independently.\n\nBonus Points For\n• Experience with Conversational AI, NLP, or chatbots.\n• SaaS or CX platform knowledge.\n• Front-end skills (HTML, CSS, JavaScript).\n\nWhy Join Us?\n• Work with the latest AI-powered CX technologies.\n• Enjoy flexibility and autonomy in a fast-growing SaaS environment.\n• Be part of a collaborative team that values innovation and continuous learning.\n\nReady to make an impact?\n\nApply now and help us redefine customer experience through AI.",
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