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  "job_title": "Jira Administrator",
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  "job_location": "Croydon",
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  "employer_name": "Qualient Technology Solutions UK Limited",
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  "job_posted_at": "3 days ago",
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  "job_description": "Job Description:-\n\nKey Responsibilities:\n• Administer and maintain Jira Service Management (JSM) cloud environments\n• Configure and customize:\n• Projects, request types, workflows, screens, and fields\n• SLAs, queues, and customer portals\n• Manage user access, roles, groups, and permissions\n• Develop and maintain automation rules to streamline service processes\n• Integrate JSM with other tools (e.g., Confluence, monitoring systems, APIs)\n• Monitor system performance, usage, and health\n• Troubleshoot issues and provide technical support to users\n• Design and maintain reports and dashboards for stakeholders\n• Implement best practices aligned with ITSM frameworks (e.g., ITIL)\n• Support upgrades, migrations, and new feature rollouts\n• Identify process inefficiencies and recommend improvements\n• Maintain documentation for configurations and processes\n• Ensure compliance with organisation standards\n\nRequired Skills & Experience\n• Over 10 years of IT Industry experience\n• Over 5 years of hands-on experience with Jira Service Management (JSM) administration\n• Strong understanding of Jira configuration (workflows, schemes, permissions)\n• Experience with automation tools within Jira\n• Knowledge of REST APIs and integrations\n• Familiarity with ITSM processes (Incident, Problem, Change Management)\n• Experience with user management and access control\n• Strong problem-solving and troubleshooting skills\n• Proven ability to optimise performance and reduce clutter\n\nPreferred Qualifications\n• Experience with Atlassian Jira and Confluence\n• Atlassian certifications (e.g., ACP-120, ACP-420)\n• Scripting knowledge (Groovy, Python, or JavaScript)\n• Experience with plugins like ScriptRunner or Insight/Assets\n• Understanding of Agile and DevOps practices",
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  "employer_website": "https://www.qualientsolutions.com",
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  "job_employment_type": "Contractor",
  "job_employment_types": [
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  "job_posted_at_timestamp": 1773792000,
  "job_posted_at_datetime_utc": "2026-03-18T00:00:00.000Z"
}