{
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  "job_title": "Service Desk Engineer",
  "job_country": "GB",
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  "job_location": "Leeds",
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      "publisher": "LinkedIn",
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      "publisher": "Talents By StudySmarter",
      "apply_link": "https://talents.studysmarter.co.uk/companies/zenzero/leeds/customer-centric-service-desk-engineer-20965425/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic"
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  "employer_name": "Morson Talent",
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  "job_posted_at": "9 days ago",
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  "job_description": "Service Desk Engineer\n\nSalary: Up to £32,000 per annum DOE\n\nWork Basis: Full Time - Onsite\n\nLocation: Leeds - Marshalls Mill, Holbeck\n\nWorking under direction from the Service Desk Team leader, you will help deliver an excellent level of service — supporting our customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. The successful candidate will be at ease talking to clients on the phone, in person, and electronically.\n\nAs well as servicing user-initiated requests, you will also be required to setup new devices for customers and participate in training and development of your skills. Through clear communication, proactive problem-solving, and issue resolution, you’ll play a key part in ensuring our clients' success.\n\nDay-to-day, you will engage customers via email and phone, collaborating to resolve and progress their queries. When necessary, you’ll escalate issues appropriately to ensure a smooth service experience. You’ll also configure and support end-user equipment, manage server and Microsoft 365 infrastructure.\n\nKey Responsibilities\n• Configure and deploy hardware, operating systems, and applications using automation, ensuring documentation is kept up to date.\n• Provide technical support to a range of clients, addressing queries via phone and our service desk platform, escalating and collaborating with team members to ensure consistency and enhance the client experience.\n• Troubleshoot hardware and software issues, both remotely and on-site, working proactively to manage multiple tickets within agreed timelines.\n• Take ownership of tickets, working with users to resolve issues or escalate when needed, while maintaining clear communication.\n• Monitor and maintain client systems and networks, responding to alerts and performing proactive reviews to ensure optimal service.\n• Assist clients with system setups either face-to-face, over the phone, or via video support.\n• Provide administrative support, including procedural documentation and relevant reports.\n• Visit client sites to provide support and deliver project work, including technical resolutions as required.\n• Support the deployment of new equipment and applications internally and for clients.\n• Set up new user accounts, profiles, and manage password issues.\n• Coordinate with third-party vendors as needed, such as for warranty repairs or equipment replacements.\n• Participate in ongoing training and certification to develop your skills and maintain company competencies.\n• Collaborate with colleagues to suggest improvements and new ways of working, helping to enhance processes.\n• Ensure consistent communication with clients via the service desk tool and record time spent on tasks accurately.\n\nSkills\n\nRequired\n• Experience administering and configuring the Microsoft 365 platform, including Microsoft Entra, Exchange Online, Teams, SharePoint, and OneDrive.\n• Familiarity with Microsoft InTune and Windows AutoPilot for managing settings and device compliance policies.\n• Experience with Android, iOS, macOS, and Windows (10 and later).\n• Ability to assemble and replace PC parts.\n• Strong attention to detail and excellent telephone manner to communicate clearly with clients.\n\nAdvantageous\n• Ability to diagnose hardware and software issues on servers and end-user devices.\n• Experience with VoIP, video conferencing platforms, and networking concepts (wired/wireless, TCP/IP, DNS, DHCP).\n• Experience deploying Windows Server 2022 onwards and working with Group Policy, Active Directory, and virtualisation platforms (VMWare, Hyper-V).\n• Familiarity with Azure Active Directory, InTune for device management, and Endpoint Configuration Manager (Formally SCCM).\n• Experience with Microsoft 365 security, Linux (Ubuntu), and firewall/security products (Dell, Cisco, Meraki, Palo Alto, Watchguard).\n• Proficiency in scripting (PowerShell) and using command-line tools for Microsoft 365 administration.\n• Experience with Microsoft 365 migrations and Dropbox for Business management.\n• Microsoft certifications for cloud, desktop, server operating systems, and related technologies.\n• Understanding of VLANs, layer 3 switching, 802.1X, access control lists, MAC filtering.\n• Experience using Halo PSA, System Central Virtual Machine Manager.",
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  "employer_website": "https://www.morson.com",
  "job_onet_job_zone": "3",
  "job_salary_period": "YEAR",
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  "job_employment_type": "Full–time",
  "job_employment_types": [
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  "job_posted_at_timestamp": 1773273600,
  "job_posted_at_datetime_utc": "2026-03-12T00:00:00.000Z"
}