{
  "job_id": "YWkJW-Vj57RavTWdAAAAAA==",
  "job_city": "London",
  "job_state": null,
  "job_title": "Business Analyst; Customer Delivery United Kingdom",
  "job_country": "GB",
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  "job_location": "London",
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      "publisher": "Learn4Good",
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  "employer_name": "Littlepay Limited",
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  "job_posted_at": "7 days ago",
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  "job_description": "Position: Business Analyst (Customer Delivery) New United Kingdom\n\nWe’re Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over USD 1 billion a year in 19 countries and continuing to expand globally, we’re proud to move more people through better payment experiences.\nAbout\n\nthe opportunity\n\nWe are looking for an autonomous, driven, and highly capable Mid-Senior Business Analyst to join our Customer Delivery team.\n\nIn this critical role, you will be the linchpin that bridges the gap between high-level contracted outcomes and actionable technical delivery. Where contracts contain complex build commitments, you will step in to elaborate requirements, clarifying and translating effort to timelines and costs. You will be responsible for authoring foundational delivery documents, and handing over ready-to-execute Statements of Work (SoWs) to our Project and Programme Managers.\n\nIf you are a self-starter who thrives in a dynamic environment and is ready to hit the ground running, we want you on our team.\nKey responsibilities\n• Requirements Elaboration: Take high-level, outcome-based contract commitments and elaborate them into detailed, actionable requirements for our delivery and product teams.\n• Commercial Costing & Estimation: Enable accurate Time and Materials (T&M) costings against our fixed rate cards for product build commitments, managing the internal approval process from start to finish.\n• Documentation & Governance: Take ownership of creating robust Business Requirements Documents (BRDs) and assist technical teams in drafting detailed Functional Specifications and test plans, tailored to our custom V-Model development lifecycle.\n• SoW Generation: Draft and deliver comprehensive Statements of Work (SoWs) to Project and Programme Managers, ensuring they are fully prepped and ready for customer delivery.\n• Stakeholder\n\nCollaboration:\n\nWorking directly with customers and partnering closely with internal project, product and technical teams to ensure alignment between commercial commitments and technical execution.\n• Pre-Sales Decoupling: Act as the primary commercial-to-delivery bridge for post-contract scoping and elaboration.\n• Testing and validation: Play an active role in testing during each of the SDLC stages, as follows:\n• Pre-Dev (Criteria):\nArchitect comprehensive, testable acceptance criteria for all change requests to ensure technical clarity before engineering begins\n• Active Dev (Validation):\nServe as the primary point of reference for requirement clarification during the build, validating feature increments to maintain alignment with the specification.\n• Post-Dev (UAT & Triage):\nOrchestrate formal User Acceptance Testing (UAT) and lead technical issue triage to verify that builds meet all required standards.\nAbout you\n• Industry\n\nExperience:\n\n2 to 5 years of proven experience as a Business Analyst within the card payments industry.\n• Transit/cEMV Knowledge: Prior exposure to the transit sector and Contactless EMV (cEMV) is highly desirable and will set you apart.\n• Autonomy & Fast-Paced Execution: You do not wait to be told what to do. You proactively identify gaps in contracted outcomes, seek out the necessary stakeholders, and drive the elaboration process independently. You absorb domain knowledge rapidly and adapt to scale-up agility without losing structural rigor.\n• Commercial Acumen & Cost Estimation: You treat the company's commercials with care. When producing T&M costings, you ask the right technical questions to ensure estimates are realistic and viable against the fixed rate card. You present these costings to leadership clearly, justifying the effort required and securing approvals smoothly without constant revisions.\n• Requirements Elaboration & Clarity: You excel take a vague contract clause and systematically break it down into a comprehensive BRD. Your documentation is clear and unambiguous, so that our Product and Engineering Teams can immediately begin work on functional specifications, without needing a pre-sales engineer to explain the intent.\n• Stakeholder Partnership & Delivery Focus: You view Project and Programme Managers as your primary customers. You hand over SoWs that are accurate, risk-assessed, and ready for Customer Delivery. You foster highly collaborative relationships with Product Managers, ensuring your requirements align with the wider product roadmap and technical reality.\n• Methodology: Experience working with structured development life cycles, specifically an understanding of the V-Model methodology (or the ability to adapt to our company-specific variation).\n• Core Toolset Proficiency: You must be highly proficient in our daily operational stack:\n• Jira (for issue and requirement tracking)\n• Notion (for documentation and knowledge management)\n• Lucidchart (for process mapping and architecture flows)\n• (for work management and tracking)\n• Commercial Acumen: Strong capability in commercial…",
  "job_google_link": "https://www.google.com/search?ibp=htl;jobs&q&htidocid=YWkJW-Vj57RavTWdAAAAAA%3D%3D&hl=en-GB&shndl=37&shmd=H4sIAAAAAAAA_x3NOw6CQBCA4dhyBG2mtmCNiY1UPhILaK3JApNlze4M2RkMdN7BQ3gvT-Kj-bsvf_ZaZOVxFE8oAgeyYRYt4DSKcsQEZwz-jmmGK3nFDkpPruMI78cTbtyAoE1tD0xwYXYBl0WvOsjeGJGQO1Grvs1bjoYJG57MF8kvtfQ24RCsYr3dbaZ8ILdeVV414GBnqHz8Dz1BxdQxfQCJ-W-PqgAAAA&shmds=v1_ATWGeeOpZbkP5ieWa8HvVIGJUsbapyMKTjj9qThmIUZcDTpv4w&source=sh/x/job/li/m1/1#fpstate=tldetail&htivrt=jobs&htiq&htidocid=YWkJW-Vj57RavTWdAAAAAA%3D%3D",
  "employer_website": "https://littlepay.com",
  "job_onet_job_zone": "5",
  "job_salary_period": "YEAR",
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  "job_employment_type": "Full–time",
  "job_employment_types": [
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  "job_posted_at_timestamp": 1774051200,
  "job_posted_at_datetime_utc": "2026-03-21T00:00:00.000Z"
}