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  "job_description": "Salary: £15,000 - 16,900 per year\n\nRequirements:\n• Strong experience as a Salesforce Business Analyst\n• Proven expertise with Salesforce Field Service Lightning (FSL) or similar FSM platforms\n• Solid understanding of Field Service workflows, processes, and best practices\n• Experience delivering end-to-end FSM implementations\n• Strong background in requirements gathering, user stories, and functional design\n• Experience working in Agile and/or Waterfall environments\n• Excellent stakeholder engagement and communication skills\n• Good understanding of integrations, data, and overall solution architecture\n• Salesforce certifications (BA / Service Cloud / FSL Consultant) - Desirable\n• Experience working within large enterprise environments - Desirable\n• Exposure to Service Cloud and wider Salesforce ecosystem - Desirable\n\nResponsibilities:\n• Lead workshops to gather and analyse Field Service Management requirements\n• Create user stories, functional specifications, and documentation\n• Support backlog management, prioritisation, and story refinement\n• Design functional solutions leveraging Salesforce Field Service Lightning\n• Collaborate with technical teams to ensure successful delivery\n• Provide functional oversight and guidance across the project lifecycle\n• Analyse business challenges and recommend effective solutions\n• Act as a trusted advisor, providing FSM best practice and thought leadership\n\nTechnologies:\n• Cloud\n• Support\n• Salesforce\n\nMore:\n\nWe are a global organisation delivering a major Salesforce Field Service Lightning programme and are seeking an experienced Salesforce Field Service Business Analyst. This role offers a fantastic opportunity to work on a large-scale Field Service Management transformation within a complex, enterprise environment. You will play a key role in shaping and delivering effective solutions while collaborating with business stakeholders, product owners, and delivery teams. Located in London with hybrid working options available, this position offers a daily rate of £525 and the chance to start immediately with a strong likelihood of extension.\n\nlast updated 13 week of 2026",
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