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  "job_description": "Junior Support Engineer\n\nSouth Manchester (2-3x a week)\n\n£27K + Annual Bonus\n\nOne of the UK’s leading SaaS vendors with nearly £1billion revenue is looking for a 1st Line Support Analyst to join their South Manchester support function.\n\nSince 2021 they have grown their IT team rapidly and their expansion continues! As a 1st Line Support Analyst, you’ll be the first point of contact for customers, providing fast, professional support for their enterprise systems used by clients ranging from NHS, major logistics firms, public safety and retail.\n\nThis is a great opportunity for a junior or recent graduate looking to kickstart or grow their IT support career, working in a collaborative, approachable team environment with fast progression opportunities across all areas of IT.\n\nWhat you’ll be doing:\n• Responding to support tickets, calls, and emails from customers\n• Logging and tracking incidents in the ticketing system\n• Troubleshooting basic IT issues and providing clear guidance\n• Escalating unresolved issues to 2nd/3rd line teams\n• Supporting users with software access, account issues, and general queries\n• Keeping users updated and ensuring high customer satisfaction\n• Documenting solutions to contribute to the knowledge base\n\nWhat we’re looking for:\n• Excellent communication and customer service skills\n• A proactive, problem-solving mindset\n• Interest in IT systems, software, and troubleshooting\n• Ability to prioritise tasks and manage multiple requests\n• A team player who can thrive in a friendly, fast-paced environment\n\nWhat’s in it for you?\n• Salary £27k + Annual bonus\n• Buy and sell holidays\n• Remote working (once a month MAX)\n• Big training budget to develop your IT career\n\nWith exciting growth plans ahead, there are clear progression opportunities, and most new hires receive a salary review within their first 12 months.\n\nThe client is looking to complete the interview process in the coming weeks – get in touch to find out more!",
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