{
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  "job_city": "Manchester",
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  "job_title": "Implementation Engineer; CCaaS Customer Site",
  "job_salary": null,
  "job_country": "GB",
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  "employer_name": "Connex",
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  "job_posted_at": "13 days ago",
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  "job_description": "Position: Implementation Engineer (CCaaS Customer Site)\n\nWe are looking for implementation engineers to be the face of Connex\n\nAI. We value customer service, so travel regularly is necessary for this role, as you will likely be on client sites most working days across the UK.\nWho We're Looking For:\n\nConnex\n\nAI seeks driven individuals passionate about contact centre platforms and AI technology to advance their careers. Whether you're an experienced expert or a rising star in the field, if you're driven to innovate and eager to shape the future of contact centres, we want to hear from you.\nWhy Connex\n\nAI?\n\nDive into the forefront of Contact Centre Dialer, OMNI channel and AI technology, where we're redefining the customer experience for businesses worldwide.\n\nYou will develop an understanding of how businesses use Connex\n\nAI to gain a competitive advantage in the marketplace.\n\nYou will make a global impact, collaborating with clients and teams across continents to revolutionise contact centre operations.\n\nJoin a company experiencing rapid expansion and advancement with a history of promoting organically.\n\nWork with great people who will share the same passion for creating a great work environment and customer service.\n\nKnown for being one of the fastest-growing tech companies in the UK\nYour responsibilities will include:\n\nImplementing and configuring the full suite of Connex\n\nAI products across the UK.\n\nProviding technical onsite training\n\nOffering support guidance to clients\n\nBeing an essential part of advisory and escalation functions\n\nAssisting with project scoping, client onboarding, and documentation\nAre You the Right Candidate for Us?\n\nProfessional and confident work ethic.\n\nExperience in the contact centre industry is highly valued as a seasoned end user, dialler manager or technical specialist.\n\nYou will have strong dialer configuration skills.\n\nYou can handle multiple projects concurrently and demonstrate strong organisational skills and attention to detail.\n\nWe are interested in speaking with Junior candidates who would like to kick-start a career in Technical Services as well as Senior candidates who would like to step into the future of contact centre enablement.\nAbout ConnexAI\n\nConnex\n\nAI is an award-winning Conversational AI platform. Designed by a world-class engineering team, Connex\n\nAI's technology enables organizations to maximize profitability, increase revenue and take productivity to new levels. Connex\n\nAI provides cutting-edge, enterprise-grade AI applications including AI Agent, AI Guru, AI Analytics, ASR, AI Voice, and AI Quality.\n\nConnex\n\nAI's global footprint spans multiple continents, with offices in the United States, the United Kingdom, South Africa, Kenya, Nigeria, Spain, and Australia. This strategic presence allows us to serve customers in diverse markets and provide tailored solutions that meet their unique needs.\n\nRecognized as one of the next unicorn businesses in the Titans of Tech report 2024, Connex\n\nAI is committed to excellence and innovation in the field of artificial intelligence.\n\nBy partnering with Connex\n\nAI, businesses can optimize their operations, improve customer experiences, and achieve long-term success in today's competitive market.\n#J-18808-Ljbffr",
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  "employer_website": "https://conneex.com",
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  "job_employment_type": "Full–time",
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  "job_posted_at_timestamp": 1772928000,
  "job_posted_at_datetime_utc": "2026-03-08T00:00:00.000Z"
}